Read the following Terms and Conditions carefully:

1.1 When using Australian Resume Group, the client or user acknowledges that the services and fees are for personalised services only and as such are not refundable.

1.1(a) Australian Resume Group contracts out to various registered businesses trading under various names and as such these services that you receive from these contractors are still part of Australian Resume Group and therefore all Terms and Conditions listed here still apply.

1.2 The Fair Trading Act and the Trade Practices Act requires Australian Resume Group to acknowledge your request to acquire a service and as such the Australian Resume Group will assist you where possible, in making a decision on a service that best suits your needs, though the client or user must chose carefully, as choosing the wrong product means that the Australian Resume Group is not liable what so ever for the choices you have made.

1.3 In the case that you are obtaining the service through the web-site and use E-mail service, Section 1.2 will not apply and therefore you are agreeing to the product description and pricing which is listed on the web-site.

1.4 Payments for services will only be accepted by PayPal, Credit Card, On-line Banking, Internet Transfers, Money Orders, Personal or Business Cheques (Conditions apply for cheques).

1.5 Clients must be aware that full payment must be paid prior to receiving a service through the Australian resume Group.

1.6 Australian Resume Group will not be held responsible for any type of delays such as technical support, updates, general software or hardware issues or any other unforeseen incidents, such as power strikes, mailing strikes, network or system errors or any other acts of god.

1.7 Australian Resume Group is not liable for any legal or civil action by any user, client or family member of the user or client if they are dissatisfied with the service at any stage of the process.

1.8 In the case that the user or client disregards Section 1.7, the user or client is aware that we will automatically commence an Internal Investigation made by any Australian Resume Group Employee, which will incur a standard Hourly Administration / Research Fee of $65.00 Per Hour, charged to the user or client, irrelevant of the outcome.

1.9 By disregarding Section 1.7, you the user or client will be invoiced at the end of the Internal Investigation, which is payable within 7 working days of issue by payment methods indicated in Section 1.4.

1.10 Australian Resume Group acts in Good Faith and is not responsible if the information received on behalf of users, clients or members. If the information provided is incorrect, misinterpreted or has been fabricated, the responsibility lies solely with the user, client or member involved. In the case the user, client or member disagrees with this section, refer to Section 1.7.

1.11 Australian Resume Group will take no responsibility for any affiliated or non-affiliated website. These website belong to the http: address and their legal owners.

1.12 Australian Resume Group will not provide technical support to users, clients or members who are having difficulties with their computers, transmissions or web links. The onus is on the user, client or member to contact their internet supplier or technical support representative.   

1.13 By reading these Terms and Conditions, you the user, client or member have accepted all the Terms and Conditions and will pay the set amount/s for the service/s prior to obtaining the product through any of the nominated payment options available in Section 1.4.

1.14 Failure to pay Australian Resume Group via the options available will result in the delay of your services. 

1.15 Where Australian Resume Group Employees are required to follow up on payments, information or any other administrative or operational inquiry, a fee of $15.00 will be charged to you, the client.

1.16 By failing to respond to requests such as voice messages, e-mails, text messages, answering machine messages, letters, facsimiles, verbal messages to other parties for further information, you are aware that you have agreed to these Terms and Conditions, so you the user, client or member will be invoiced for any further time taken to your service, which is payable within 7 working days of issue by payment methods indicated in Section 1.4.

1.17 By completing the on-line “Create Your Account” Form, you the client have entered into an agreement with Australian Resume Group to receive a service and that you agree to follow all of the Terms and Conditions set out and pay any administration fees which arise in these Terms and Conditions.

1.18 By completing the on-line “Create Your Account” Form,you are aware that you can not invoice Australian Resume Group or their staff for any inconvenience caused, such as delays, technical matters or errors in documentation.

1.19 The user, client or member must be fully aware that it is their sole responsibility to read all of the Terms and Conditions and therefore liable under all sections. Mistake of Fact or Ignorance of the Terms and Conditions is not a defence and as such the nominated penalties still apply.

1.20 In the case that the Terms and Conditions are not issued to you. The Terms and Conditions are accessible on the Australian Resume Group Web Page at all times and therefore the responsibility lies with you the client to become familiar with the Terms and Conditions.

1.20(a) It is for this reason the Australian Resume Group has attached the Terms and Conditions to the on-line “Create Your Account” Form so they can not be missed, over looked or passed without reading.

1.21 You are aware that by engaging into a service with Australian Resume Group, you are giving permission for Australian Resume Group to release your personal information under the Privacy Act to any external agency, State or Federal Government organisation as pleased. Australian Resume Group saves information received or retrieved from clients in their database and does not delete it under any circumstances.

1.22 In the case that you receive this document via e-mail, this document becomes electronic and therefore becomes an electronic signature document. Once you complete the on-line “Create Your Account” Form with the Terms and Conditions attached from Australian Resume Group, means that you have read and agreed to the Terms and Conditions and accept the Terms and Conditions.

1.23 Australian Resume Group staff members work a shift hours and can only be contacted via e-mail. On occasions staff me work outside these hours at their own discretion.  

1.24 The user, client or member is made aware that we are governed by the Fair Trading Act and Trade Practices Act and therefore ask all clients to choose their product carefully, as there is a no refund policy in place.

1.24(a) If you have any queries what so ever, please contact the Department of Consumer Employment Protection on their enquiries line which is (08) 9282-0777.

1.25 The user, client or member is also made aware that if at a later date, the user, client or member can not demand a refund because they dislike the service provided or have a change of mind.

1.26 In the case that the user, client or member is not satisfied with the Australian Resume Group services, we will as per various acts under the Fair Trading Act and Trade Practices Act make any possible realistic actions to ensure that the user, client or member is satisfied with the service they are receiving.

1.27 If the user, client or member is still not satisfied with the service and the user, client or member has liaised with a member of the Australian Resume Group who has exhausted all avenues to resolve the issue, the Australian Resume Group will follow the Australian Resume Group Customer Complaints Policy and Procedures (Customer Policy). This form is available to peruse on request.

1.27(a) Australian Resume Group will also conduct an Internal Investigation (Refer to Section 1.8) and further more liaise with the Department of Consumer Employment Protection to remedy the matter.

1.28 The user, client or member is aware that prices, conditions, packages and services are subject to change at any time. The user, customer or member will not be informed if Australian Resume Group decides to add or delete items from their website or packages or add or delete conditions. The user, customer or member will be advised if there is a price variation in service via e-mail, text message, letter or a phone call.

1.29 Please contact out office any time through our web site www.australianresumegroup.com.au or e-mail on enquiries@australianresumegroup.com.au if you have any concerns or queries.          

1.30 Due to the large number of users on this web site, some material may incorporate and summarize views of other members and possibly third parties. Due to this reason, we must again stress that this information is added for members viewing in good faith and that the information provided and added to the website does not necessarily reflect our views and beliefs.

1.30(a) ARG also stands for the Australian Resume Group.

1.31 When using www.australianresumegroup.com.au you may find that you use the links to other employment related websites. Be advised that we do not hold any responsibility for these sites in the case you obtain a virus and that these links are included on www.australianresumegroup.com.au  for your convenience only and ARG does not endorse these sites or products, or any other associated organisation, product or service which these links may be in contracts with.